Account protect Performance degradation

» View Event Details | Created Sun, 19 Jul 2026 07:50:00 +0000

Resolved

Issue has been fixed. Timeout rates are back to normal since 9:54 UTC.

Posted: Sun, 19 Jul 2026 11:45:00 +0000

Update

Issue has been mitigated. Customers may have experienced an elevated timeouts rate between 07:45 UTC and 07:50 UTC and between 8:24 UTC and 9:42 UTC.

Posted: Sun, 19 Jul 2026 09:45:00 +0000

Investigating

Some customers may experience timeouts on Account Protect POPs since 07:45 UTC. Bot Protect POPs are not impacted. The issue is under investigation.

Posted: Sun, 19 Jul 2026 07:50:00 +0000