JStag delivery issue

» View Event Details | Created Mon, 05 Jun 2023 13:06:00 +0000

Resolved

A fix has been deployed at 2:55 PM CEST. The issue is now fully fixed.

Posted: Mon, 05 Jun 2023 13:32:00 +0000

Investigating

An issue is ongoing on JStag delivery since 2:18 PM CEST. A fix is ongoing to mitigate the issue. The issue could impact website loading on some web browsers. We are investigating the root cause.

Posted: Mon, 05 Jun 2023 13:06:00 +0000

Dashboard Statistics delay

» View Event Details | Created Tue, 20 Jun 2023 07:00:00 +0000

Resolved

A shortage with our data storage provider rendered DataDome's data cluster inaccessible today between 7am UTC and 3pm UTC impacting the dashboard availability and preventing DataDome from aggregating data during this time. The data cluster has been restored and is now live and the dashboard is fully operational. The detection engine and the active protection remained fully operational the whole time.

Posted: Tue, 20 Jun 2023 16:04:00 +0000

Update

We are experiencing an outage in our storage cluster and are actively working to restore its functionality. We do not have an estimated time for resolution at this moment.

Posted: Tue, 20 Jun 2023 13:07:00 +0000

Update

We are currently experiencing an outage in our storage cluster and are actively working to restore its functionality.

Posted: Tue, 20 Jun 2023 11:56:00 +0000

Update

We are actively working on mitigating the issue to restore normal operations.

Posted: Tue, 20 Jun 2023 10:28:00 +0000

Update

The issue is still ongoing. We are monitoring closely the situation. Some data may be missing before 09 AM. The dashboard can be unstable.

Posted: Tue, 20 Jun 2023 08:26:00 +0000

Investigating

One of our providers is experiencing a network issue since 9 AM CEST. Customers might experience a delay in the data in the dashboard. The protection is fully operational.

Posted: Tue, 20 Jun 2023 07:00:00 +0000